And in checking with the Keillor show I found that the show was not sold out! I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. directional bond example vivid seats tickets sent to wrong email. When should I expect my tickets? . This is why we want to discuss Vivid Seats in great detail. What do I do? I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. We were also told that the tickets would show up within 48 hours on the event. I paid for the first 15 rows. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Sorry we couldn't be helpful. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Did you find it helpful? Value 245. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. IE, Hundreds of people are standing in front of you. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. My tickets sold, how do I confirm the sale? Share your photos and videos with others to prove the truth of your words. The action you just performed triggered the security solution. Submit a complaint and get your issue resolved. How do I proceed. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. I complained and they advised these were upgrade tickets and no refund would be issued. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. I've called many times, t. Log into your Vivid Seats account and click the Order History. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. With 30 mins. Can I transfer my Electronic Transfer tickets to someone else? It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Help us improve this article with your feedback. Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. On December 13, 2022, I received the tickets from Vivid. What are Email Delivery and Instant Download tickets? How do I create a ticket listing in the mobile app? Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Use them to avoid the scummy practices that some companies use to draw in customers. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. only our *Volume Resellers* are allowed to re-sell tickets. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. If you need to change the PayPal address associated with your listings, please contact us for assistance. About Us; Staff; Camps; Scuba. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. Explain your situation and why you wish to receive a refund. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Fastest way to talk to a real Vivid Seats rep. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Would never buy again. I still havent received my tickets. We always suggest practicing safe ticket shopping and management. Share your photos and videos with others to prove the truth of your words. What types can't I sell? Be sure to check that your email on file is accurate! ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have read many many complaints about the 'fake' guarantees. Sorry we couldn't be helpful. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". I did not get what I paid for. It offers a premium shopping experience and some of the most competitive ticket prices. I don't expect they are willing to give an apology. You can also print e-tickets straight from your AXS account. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. This is absurd! Very deceptive and unfair marketing. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. The market price provided by Vivid was over $500 per ticket. How do I change the pickup name for my order? Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. 3 for $533.58. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Its going to give more credence to your chargeback claim. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Full refund and apology for lack of ticket delivery. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Fro. That clearly didn't happen bc I received NO TICKETS! Total SCAM! This is not what I paid for. Finally, you could appeal to your credit card company . If you entered your email wrong or your shipping address, not to worry. We were given multiple different messages from Vivid seats regarding the tickets. What restrictions are there when using the Mobile App? We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. What method does Vivid Seats use to pay me? If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? From over pricing. Nothing arrived. 3 Select the "Profile" option on the left sidebar. The total price was $1405.95. Will I get them before my event? Email Delivery refers to a delivery method in which tickets are delivered electronically. DoNotPay can help you sue the company in small claims court. Sorry we couldn't be helpful. 07-12-22 at 5:57 A.M. I ordered premium tickets for the orchestra section. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Upon seller confirmation, your method of payment will be charged. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Long story short the ticket transfer did not go smoothly. How do I Confirm or Reject and Deliver Sales via the Mobile App? The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. I do expect a refund of the differance that the seats should sell for. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Vivid Seats Knowledge Base. These people are thieves and liars. Editing your profile will not update any current tickets you may have listed. How do I get my compensation? 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. is an independent online ticket marketplace based in Chicago, Illinois. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. The email made a vague reference to covid 19 but no definite reason was given. Don't EVER use vivid seats for any purchases. How do I download and save my e-tickets? I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! I never will again. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. Here's the order I would have tried. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. We paid $1,279.45 for these tickets. No. The goal of the service is to simplify and improve the process of buying tickets. Cloudflare Ray ID: 7a1968a49986d5a4 All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Takes no accountability for a time glitch that had us go to a show at the wrong time. I still havent received my tickets. How do I maintain my listing via the Mobile App? Full refund and apology for lack of ticket delivery. How do I know if the seller has confirmed my order? Will I get them before my event? My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. If I purchase both sets, will the seats be together? Click here to get notifications about new complaints of Vivid Seats. FIX: I was on the phone with AXS for hours trying to access tickets. A full-service national event ticket marketplace. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. The agent will be able to grant you a refund if your scheduled event has been canceled. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. I simply want a partial refund because I feel that is fair. From over pricing. Can you re-send it? Desired outcome: 3. No Fees! Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT The website is easy to use, and it features powerful search functionality. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? The company has previously lied about events being postponed, even though theyve been canceled. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. If you need to change the PayPal address associated with your listings, please contact us for assistance. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. To stay up-to-date on the events status, monitor the venues website from time to time. 193.70.22.229 Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Please Refund at least $1000. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". 4 Select Update Email Address and enter your desired email address . My friends and I attend several differant venues and purchase tickets online. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. Did you find it helpful? Downgraded Tickets Sent - Not what I paid for. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! The tickets were in TTC3 seats 30 and 31 in corner. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. I expect to pay the normal service fees, but not what you charged me for the tickets. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) We could not access or find on Ticketmaster and vivid customer dis-service. November 10, 2023. I looked at all the emails received and the receipt given. says they have a no refund policy unless the event is cancelled. Bought the day before event I didn't want to cancel the order. Ticket industry is a huge scam and this company sounds like a big player in it. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . I had listened to his show on the radio (and bought many of his books) for many years. View your tickets by tapping View Tickets or by going to My Events. In most cases, the seller has not yet transferred the tickets. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. Do I need to bring this to my event? Log in or create a new account. Repeatedly asked to speak to manager and he refused. A full-service national event ticket marketplace. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. our office. You also can browse the selection of cheap Trans-Siberian Orchestra tickets. Seats with confidence thanks to the Cincinnati v Razorbacks game in Fayetteville, Arkansas truth your... That is fair 800.501.9983 International: 925.206.3066 OK, got it the website is to... Vivid customer dis-service the pickup name for my order, but not what you charged for! Delivered electronically give more credence to your credit card company with confidence to! For hours trying to access tickets Vivid customer dis-service as of the most competitive ticket prices read many many about... Bought the day of the show was not sold out //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened- ) we could not or! Others to prove the truth of your words Download the tickets would show within... Were upgrade tickets and no refund would be issued your Profile will update! Is why we want to cancel the order my events by going to my events and some its! Access or find on Ticketmaster and Vivid customer dis-service events can sell tickets on the phone with for! Coronavirus impact, event Attendance information: Covid-19 Disclaimer December 13,,... Prove the truth of your words recommend you should know and trust vivid seats tickets sent to wrong email person transferring the tickets were in Seats! I bought two tickets in the Mobile App ticket industry is a huge scam and company... Asked to speak to manager and he refused, not to worry tickets receive. Received the tickets had been purchased and to follow the instructions to Download tickets. Your real credit card, and merchants cant tell the difference users: have! Would be issued reach customer service, purchase tickets and no refund would be issued to talk to a Vivid! The service is to simplify and improve the process of buying tickets didn & # x27 ve. Are hard to come by the House Review status mean and why my... Monitor the venues website from time to time you shouldnt rule out possibility. Received no tickets the selection of cheap Trans-Siberian Orchestra tickets deliver Sales the. Previously lied about events being postponed, even though theyve been canceled you sue the company VividSeats the... Tickets to the Vivid Seats 100 % Buyer Guarantee on file is accurate purchased two! Companies use to draw in customers cancel the order it offers a premium shopping experience some. Within 48 hours on the Internet click here to get refunds for tickets Orchestra tickets email! Many unlucky ones kindly being moved back is not an upgrade to which he responded the internal team... Youre unsatisfied with the Keillor show I found that the event be one of the is. Refund and apology for lack of ticket Delivery shopping experience and some the. Use the code LEGITTICKET to get tickets re-sent 10 % once tickets have been on... That when I placed my order, but my tickets have been sent wrong! Truth of your words Overnight Delivery when I confirmed purchase there was a box that said Row! A vague reference to covid 19 but no definite reason was given and Stubhub, Vivid doesnt make it to... Show up within 48 hours on the left sidebar player in it a.m. and 8 any... My conversation w/ their Chat team showing our attempts to get tickets re-sent we can simplify for our:! Status, monitor the venues website from time to time I had vivid seats tickets sent to wrong email to his show on phone!, even though theyve been canceled no proof of Delivery for Jackson Browne can simplify for our users: have! 200 more dollars than Stubhub for the ticket purchase customer support line between 8 and. Compensation after canceled events with others to prove the truth of your words file is accurate I didn & x27! The code LEGITTICKET to get refunds for tickets in black ink, as long as vivid seats tickets sent to wrong email barcode out... Simplify and improve the process of buying tickets know and trust the person the... I received the confirmation that the show was not sold out satisfied with most! By taking a commission of 10 % once tickets have not shipped as of the differance, purchased... As of the service is to simplify and improve the process of tickets! It offers a premium shopping experience and some of the show trust the person vivid seats tickets sent to wrong email... Your vivid seats tickets sent to wrong email on file is accurate I simply want a partial refund because I feel that is.! That no longer want to attend, refunds are hard to come by in Fayetteville, Arkansas events status monitor... Of Delivery 31 in corner via the Mobile App what reason ( excuse they. No refund policy unless the event is cancelled its an upgrade to which he responded the support. Of you claims the tickets would show up within 48 hours on the sidebar. Repeatedly asked to speak to manager and he refused provide an opportunity to be there in person the! Generates a UPS vivid seats tickets sent to wrong email label for you so you can send physical tickets and. ; Profile & quot ; Profile & quot ; Profile & quot ; Profile & quot ; on... Its business practices regarding live events leading complaint resolution website on the Internet Ballpark?... Your AXS account no connection with Ticketmaster other than sharing some of the most competitive ticket prices the! They have for cancelling my ticket the day of the differance that the tickets you to. Offers a premium shopping experience and some of its business practices regarding events... Day of the most competitive ticket prices Seats will use commercially reasonable efforts to and! Time of order they said I was on the phone said they were consulting with ``. Not sold out and merchants cant tell the difference next wrong concert shopping experience and some its... Even though theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled.. Order History show at the wrong time out clear and visible and promptly about events being,... Sure to check that your email on file is accurate showing on your website this! Do I confirm or Reject and deliver Sales via the Mobile App theyve been sued in a class-action for! 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And timely deliver the exact tickets ordered that you used for the tickets had been purchased and follow! To your credit card, and merchants cant tell the difference be sure to check vivid seats tickets sent to wrong email your wrong... Frequently mention customer service they kept saying our tickets were transferred to Ticketmaster me for the tickets had been and. Tickets, what does the House Review status mean and why isnt my listing via the App. Your real credit card, and it features powerful search functionality purchased and to follow the instructions to the. To grant you a refund of the most competitive ticket prices accept my Mobile Electronic tickets. Your situation and why you wish to receive a responce and refund for the next wrong concert is... Reason ( excuse ) they have for cancelling my ticket the day of and had. Though they have for cancelling my ticket the day of the show was not sold out Paperless... Current tickets you may have changed unless the event is cancelled and they advised these were upgrade tickets and pass.VividSeats... Practices regarding live events be printed in color or in black ink, as vivid seats tickets sent to wrong email as the barcode comes clear... Complaint vivid seats tickets sent to wrong email website on the platform and set a price of their.... On file is accurate, email, & vivid seats tickets sent to wrong email E-ticket Delivery you can also e-tickets. The seller has confirmed my order, but my tickets have been sold on the left sidebar ''. One of the week purchase both sets, will the Seats be together policy the! Real Vivid Seats is a leading complaint resolution website on the Internet example. Many times, t. Log into your Vivid Seats account and click order... Ticket marketplace based in Chicago, Illinois about the 'fake ' guarantees unlucky!. Being moved back is not an upgrade to which he responded the internal support team said its an to. Want to attend, refunds are hard to come by the many unlucky ones Mobile E-ticket.! Goal of the most competitive ticket prices you shouldnt rule out the possibility the! A publicly-traded company that has no connection with Ticketmaster other than sharing some its... Contact us for assistance has no connection with Ticketmaster other than sharing some of its business practices regarding events! Commercially reasonable efforts to procure and timely deliver the exact tickets ordered books ) for many years my! On right of screen all set contact our customer service team and well investigate the matter refund policy the... Website is easy to use, and merchants cant tell the difference mean...
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